Introduction
At GEO Coffee ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (geocoffee.com), use our services, or interact with us in any way.
Please read this Privacy Policy carefully. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy.
Information We Collect
We collect several types of information from and about users of our website and services:
Personal Information
We may collect personally identifiable information such as:
- Contact information (name, email address, phone number, mailing address)
- Account information (username, password) if you create an account
- Payment information when you make a purchase (though payment card details are processed securely by our payment processors)
- Communication information when you contact us (including communications history, inquiries, and feedback)
- Information provided when completing forms, surveys, or participating in promotions
Non-Personal Information
We also collect non-personal information that does not directly identify you, including:
- Device information (browser type, operating system, device type)
- Usage data (pages visited, time spent on pages, links clicked)
- Location information (country, city, or general geographic area)
- Referral information (how you found our website)
How We Collect Information
We collect information through various methods:
- Direct interactions: When you provide information through our website forms, create an account, make a purchase, or communicate with us
- Automated technologies: Through cookies, web beacons, and similar tracking technologies as you navigate our website
- Third parties: We may receive information about you from third parties, such as business partners, social media platforms (if you connect your account), and analytics providers
How We Use Your Information
We use the information we collect for various purposes, including to:
- Process and fulfill your orders, including payment processing and delivery
- Create and manage your account
- Provide customer support and respond to your inquiries
- Send administrative information, such as order confirmations and updates to our terms or privacy policy
- Send marketing and promotional communications (with your consent where required by law)
- Personalize your experience and deliver content relevant to your interests
- Improve our website, products, and services
- Conduct research and analysis to better understand our customers
- Protect our website and services from unauthorized access or fraudulent activity
- Comply with legal obligations
Disclosure of Your Information
We may share your personal information with:
- Service providers: Third parties that help us operate our business and provide services to you (payment processors, shipping companies, IT service providers, marketing partners)
- Business partners: Trusted partners with whom we collaborate to offer products or services
- Legal requirements: When required by law, court order, or governmental authority
- Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
- With your consent: In other cases, with your explicit consent
We do not sell your personal information to third parties for their own marketing purposes.
Cookie Policy
What Are Cookies
Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.
How We Use Cookies
We use cookies for several purposes:
- Essential cookies: Necessary for the basic functionality of our website (e.g., logging in, shopping cart)
- Preference cookies: Remember your settings and preferences for a better experience
- Analytics cookies: Help us understand how visitors interact with our website to improve its performance
- Marketing cookies: Track your browsing habits to deliver targeted advertising
Types of Cookies We Use
- First-party cookies: Set directly by our website
- Third-party cookies: Set by third parties, such as Google Analytics and social media platforms
- Session cookies: Temporary cookies that expire when you close your browser
- Persistent cookies: Remain on your device until they expire or you delete them
Managing Cookies
You can control and manage cookies in various ways:
- Use our cookie consent tool when you first visit our website
- Change your browser settings to block or delete cookies
- Opt out of specific third-party cookies through their respective privacy settings
Please note that blocking certain cookies may impact your experience on our website and limit its functionality.
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information in certain circumstances
- Restriction: Request restriction of processing of your information
- Data portability: Receive a copy of your information in a structured, machine-readable format
- Objection: Object to processing of your information in certain circumstances
- Withdraw consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to your request within the time frame required by applicable law.
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
- The length of time we have an ongoing relationship with you
- Legal obligations we are subject to
- Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)
Children's Privacy
Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.
Changes to Our Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our website and services after changes are posted constitutes your acceptance of the updated policy.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
GEO Coffee
Studio 90 Max Corners
Port Shannonville CT5 3HQ
Email: [email protected]
Phone: +440354757601
We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.
